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HP Recommended
HP Notebook - 15-bs542tu
Microsoft Windows 10 (64-bit)

My laptop shuts immediately as soon as AC Adapter is plugged off. Although earlier my battery was giving good backup of nearly 5 hours. 

I have run HP hardware diagnosis, where all test where passed smoothly. Even the AC Adapter and battery test had shown OK result.

Can any one tell what could be the possible reason of this issue?

1 REPLY 1
HP Recommended

Hello @shreymehul 

 

Most likely, your battery is bad even though the tests don't report it. The tests don't always find the issue as there are some causes it cannot detect. Considering how old that system is, its very plausible the battery has reached its end of life.

Here is your manual, page 34... http://h10032.www1.hp.com/ctg/Manual/c05493257

 

HP does show it has that battery ( 919701-850  4-cell, 41-Whr, 2.8-Ah Li-ion ), but you should check the HP parts store yourself to see if it comes up.

https://partsurfer.hp.com/Search.aspx?searchText=919701-850

Or look online for a 3rd party alternative.

 

Let me know if you have other questions.

If my answer helps, please mark it solved.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.