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‎07-08-2020 09:07 AM

HP Recommended
Product: HP Pavilion 15 Notebook
Operating System: Microsoft Windows 8.1 (64-bit)

I have personal HP Pavilion 15 Notebook PC.

Which is constantly getting shutting down randomly...After 15 - 20 minutes of usage. And doesn't power on for some time.

It shows to update my bios , i have updated it with latest update from hp support. but still it shows the same error and isn't resolved.

I've tried windows + B and power on and also windows + C and power on button option. But no response , the laptop doesn't gets power on.

Kindly request you to help me  resolve the issue here.

1 REPLY 1

‎07-11-2020 06:44 AM

HP Recommended

@Pratham_

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Try updating the BIOS directly from HP Website: https://support.hp.com/us-en/drivers

 

Also run an extensive System Test and check if the Notebook shuts down during the Test

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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