Laptop slows/freezes when charging

[Nrvana]

I have a problem where my computer practically stops working when I plug the charger in.  It typically slows down immediately, and gets so bad to where I literally won't use it until its finished charging & can be unplugged.  The charging process itself isn't slow & the battery life is normal.  Unplugging solves the problem almost immediately.  It's just really frustrating given I work from home & always need to on the computer.

Not too long ago I had an issue with my keyboard where a rep did diagnostics & updated a bunch of stuff & it was sent in for repair, so I don't know what the issue is or if its my computer or just the charger.  The charger I have is the original HP that came with it.  I noticed slowness from the beginning although I could still suffer through & use it bc it wasn't that bad, it's just gotten bad recently to where I correlated it with charging.

Any help/advice on this issue would be highly appreciated.  Thank you.

[A4Apollo]

Hey there! @Nrvana, 

Please share the product number of the PC to assist you better.

Try the steps recommended below.

I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

Try updating the BIOS and chipset drivers on your PC and check if it helps.

You can update the drivers on your PC using HP support assistant. Click Here

Follow the below steps to run Power troubleshooter.

1. Press Windows + X keys on the keyboard and select Control Panel.

2. Type Troubleshooting in the search bar on the Control Panel.

3. Click on View all on the left navigation pane.

4. Click on Power.

5. Click on Advanced on the Power dialog box and click on Run as administrator (Enter the credentials if required).

6. Click on Next and follow onscreen instruction complete the Power troubleshooter.

Also, you can to run System maintenance troubleshooter and check if this helps.

1. Press Windows + X keys on the keyboard and select Control Panel.

2. Type Troubleshooting on the search bar on the Control Panel.

3. Click on view all and click on System maintenance.

4. Click on Advanced on the System maintenance dialog box and click on Run as administrator (Enter the credentials if required).

5. Click on Next and follow onscreen instruction complete the System maintenance troubleshooter.

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

If the issue still persists try running a system diagnostics test on your PC and check if the hardware on your laptop is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Hope this helps!

Have a great day! 🙂

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