Laptop starting smoking then won’t turn on.

[Mamoona13]

Hello everyone. 

Over a year ago my laptop started smoking and then I left it on the shelf for some time now but recently started to want to fix it again. I opened it up because I thought it was the battery and plugged it in without the battery to see if it would boot. Without the battery the charging indicator goes orange for a bit then turns off. With the battery the charging indicator is orange and when the power button is pressed it goes white then back to orange. Everything I’ve tried doesn’t seem to turn on the computer and the fan isn’t spinning. The motherboard seems to have no visible burn marks or issues and none of the other parts seem to have any visible issues. Why isn’t it not turning on and is there any parts I need to replace? How do I check which parts are malfunctioning? If you need any pictures I am happy to provide.

[WAWood · Accepted solution]

@Mamoona13 

We have no diagnostics we can provide that check out motherboards and their components. So, there is nothing you can run to determine what was damaged.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local laptop service facility to have them examine it for you.

Good Luck