Laptop still has warranty but told I have to pay despite problem being 100% certain

[hristinapetrova]

I've been having issues with my laptop-- whenever the laptop is physically cold, even in room temperature environments, it takes a while for the screen to properly load. Whenever I turn it on, it gradually loads from the top of the screen to the bottom and sometimes it takes a really long time to finish. This never happens when the laptop itself is warm and absolutely everything works perfectly fine at all times. I went to the HP Support page in order to find some place to take my laptop to in order for it to be looked at. I went to a UBreakIFix location and after they ran their tests, they told me that my hard drive wasn't good. They also told me that in order to get a new hard drive, they would contact HP and order a new one. With that being said, I was also told that I would have to pay roughly $80 in order for them to install an operating system onto the new hard drive. I was then also told that the issue could potentially be with the motherboard of the laptop but there was no way of knowing until a new hard drive is placed and I pay for the operating system and if that were the case, I would have paid money that was unnecessary to pay and no way for me to get back. My computer still has it's warranty and I have no interest in paying money I shouldn't be paying. I did some research and saw that it is possible to just download my software/operating system onto a flash drive and just reinstall it onto my laptop after getting the new hard drive-- if that is possible, is that my best option? I'm not sure what the proper thing to do is in this situation but I'm hoping to not have to pay money out of my pocket if my laptop still has a warranty. 

[Dragon-Fur]

@hristinapetrova 

I have never heard of "UBreak..." - it may be something unique to your region of the country. 

If you have not done so, especially if the computer is under warranty, contact HP Technical Support.

• Submit a case online:  Explain what is happening and ask for help.
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IF you were told that the "UBreak" repair house is an HP Authorized Repair depot, perhaps ask HP whether these folks should have been able to fix the computer under warranty.  I've never used "outside" repair and cannot comment on Authorized Repair centers.

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