Laptop stopped working on mains

[Richdb]

Hi folks my laptop has stopped working on mains power and the battery will only charge if I power down the laptop.  I thought it may be the mains adapter at fault so I purchased a new one but sadly that wasn't the issue.   Any advice appreciated Thanks Richard 

[The_Fossette · Accepted solution]

@Richdb,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not working with the ACC adapter.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS from the below link and check if it helps.

BIOS: https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98294.exe

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[TheBestofWorld]

Hi!, @Richdb :

Your notebook is … https://support.hp.com/us-en/product/HP-ENVY-17-n100-Notebook-PC/8499288/model/9137009?jumpid=reg_r1...

The ; 

Generic Maintenance ans Service Manual or Guide, is … http://h10032.www1.hp.com/ctg/Manual/c04696907

Specifications are … https://support.hp.com/gb-en/document/c04958340

Use :

Battery ...

• Part No: 805095-001
• Description: SPS-BATT 6C, 62WHr, 2.8Ah, LITHIUM, MC06062-CL
• Rohs: COMPLY_2.07

AC-Adapter ...

• Part No: 710412-001
• Description: Smart AC power adapter (65 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector (Prohibited to India and China)
• Rohs: COMPLY_2.05

Try with … https://support.hp.com/us-en/document/c02535922

[Richdb]

Thank you the_Fossette,

I followed your steps to the letter but sadly it didn't resolve the issue.  I think I am going to have to take it to a HP approved repairer. 

Kind regards 

Richard Bacon 

[Richdb]

Sorry The_Fossette  my mistake was too hasty in replying after another reset it is now working thanks again 

Richard 

[TheBestofWorld]

Hi!, @Richdb :

Now, you in the present and future can battery monitoring, with this free tool, what you can download from the Web as … PassMark BatteryMon - UPS & laptop computer

1) Connect the AC-Adapter in your notebook.

2) Open the software and press "Start" button.

3) You can see, similar image ...