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amitgaarwal3000
Level 3
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Laptop touchpad and both mouse buttons not working

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HP Laptop - 15-di0006tu
Microsoft Windows 10 (64-bit)

Laptop touchpad and both mouse buttons not working
Touchpad works sometimes but left and right mouse button on laptop dont work tired many many times i stopped working

buttons  dont clicks . tried so many times . the button left and right is jammed i think 

it is given problem from 4 months but because of covid 19 situation i did not report it because i dont want anyone to visit mine home

and i have connected external mouse and keyboard to laptop

please tell solution for it
mine laptop is under warranty

 

Product Number 9VG29PA

HP Laptop - 15-di0006tu
4 REPLIES 4
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 5
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@amitgaarwal3000

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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amitgaarwal3000
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Message 3 of 5
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i think i have HP Support Assistant already installed i did not ran from few months, i will run it 

THANKS very much but do u think  touchpad and both mouse buttons will work after updating software

i think it is hardware issue as both buttons are very much jammed , buttons was not as loose as it was when i bought the laptop .  

i was mainly using external mouse and keyboard 90 % time 

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amitgaarwal3000
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58 38 0 1
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i installed latest version it only shows to update 2 drivers one is for lan and one is for bluetooth which i dont want now

otherwise updates are installed

i wrote to hp support but they 

the buttons is jammed this is hardware problem

 

i Ran Hp UEFI test it gave failure id for both mouse tests :-

drag and drop test 

and pointer test

 

i wrote email to hp and they shamelessly replied phone customer care why i need to phone and talk to them for more than 1 hour for explaining when i am wrtting all details in email 

 

 

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KrazyToad
HP Support Agent
HP Support Agent
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Thanks for keeping me posted. 

 

Due to Tool issue I was not able to reply to your Post

 

If the Diagnostic Test failed, please contact HP Support in your region for service options

 

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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