Laptop turn off keyboard/touchpad when I rotate the laptop.

[Jeet_singh]

@peace20201,

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists, I would suggest here is to uninstall the keyboard drivers from the device manager.

Right click start> left click device manager expand Keyboards right click on the mentioned keyboard driver and left click on uninstall. Then restart the computer.

Now go ahead and update the Bios, Chipset and touchpad drivers from our HP support website, using this link.

Let me know how it goes for further assistance!

Cheers 🙂

[peace20201]

Yep I Installed that and tried to update but it said I'm in the latest driver, also with the intel assisstant too!

[Jeet_singh]

@peace20201,

As you have followed all the possible troubleshooting steps and unfortunately nothing has helped to resolve this issue.

I would personally suggest you contact our HP support team for further assistance. 

HP support can be reached on www.hp.com/contacthp

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!