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‎10-26-2025 05:03 PM

HP Recommended

Hi all,

 

I’m looking for some last-ditch advice before I pay an obscene amount to have someone look at my laptop.

 

Shutting down my laptop last week, I was required to install an update. Half way through this update, my laptop switched off, and then repeatedly blue screened every time it tried to boot.

 

Diagnostics show it’s an issue with the memory. I have tried everything, from reinstalling windows to a full factory reset and taking the RAM out and putting it back in. Anyone have any advice or am I destined to have to buy new RAM? Thanks 

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1 REPLY 1

‎10-29-2025 07:18 AM

HP Recommended

Hi @idontwanttoreg2,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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