Laptop won't boot with new ram installed

[Az1987]

Hi, i recently purchased the HP 14-s fq1000na, it came with 8GB RAM already installed but found that i needed more. I purchased 2 x 16GB corsair vengeance 3200 DDR4 and installed them. Once they were installed the laptop wouldn't boot, The screen stayed black and the fan went at full speed and nothing else. I have tried just one stick, one and my original stick, but nothing happens. Everything is fine with the original RAM on its own. I would appreciate any help you could provide

[Paul_Tikkanen]

Hi:

What is the CL spec for the memory you bought?

If it is not CL22, that is most likely the reason for your dilemma.

Your notebook most likely cannot adjust to the faster CL specification of the memory if it has faster timings (lower CL #) than the standard DDR4-3200 CL22 memory that originally came with your notebook.

[Az1987]

That was something i made sure to check before i purchased it. it is 3200mhz cl22. 

https://www.corsair.com/ww/en/p/memory/cmsx32gx4m2a3200c22/vengeancea-series-32gb-2x16gb-ddr4-sodimm...

[Paul_Tikkanen]

In that case unfortunately, I don't know what the problem could be.

While the service manual indicates that only 2 x 8 GB of memory is supported, the 5th generation Ryzen processor series should support 2 x 16 GB of memory.

HP 14 inch Laptop PC 14-f1000 IDS Base Model Manuals | HP® Customer Support

You can also confirm that by running the following command:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

I do find this interesting though...the Crucial memory report which usually provides the max memory supported also indicates that only 2 x 8 GB of memory is supported in your notebook.

HP - Compaq HP 14s-fq1000na | Memory RAM & SSD Upgrades | Crucial UK

I am very surprised by that.

[Az1987]

I just checked using command and it says 32GB, i saw that on the crucial site but i also used their scan my pc thing and that came up as 32gb(2x16GB).

i appreciate your help anyway 🙂

[Paul_Tikkanen]

You're very welcome.

That one has me stumped.

I don't know if you want to try the compatible Crucial 16 GB chip and see if that makes any difference...

Crucial RAM 16GB DDR4 3200MHz CL22 (or 2933MHz or 2666MHz) Portable Memory CT16G4SFRA32A : Amazon.co...

[Az1987]

yeah im going to order an 8 and a 16 from them and see what works 🙂

[Paul_Tikkanen]

An excellent idea.

You can't go wrong that way.