Laptop won't charge past 85 and now cant charge past 66%

[xzyxz010]

If anyone could help I'd greatly appreciate it. I've had this issue for MONTHS and when I previously asked on the community board, a service member from HP provided little to no advice and the issue still persists and in fact worsens. I bought a HP Pavillion x360 just a few months ago and have properly taken care of/used it. Recently I noticed that it won't charge past 85%. I've updated the BIOS, uninstalled/reinstalled the Microsoft ACPI Compliant Control Method Battery as well and other methods. It still won't work.

Today my laptop suddenly locked and when I turned it back on I noticed NOW my laptop wont charge past 66% charge. Even to get it to charge that much I have to constantly unplug and replug the charger. I tried another charger as well and it doesnt work either. I have no idea how to fix this and it just keeps getting lower despite my battery being supposedly in perfect health. If anyone has any advice it would be greatly appreciated, thank you!

[Echo_Lake]

@xzyxz010

Thank you for posting back. 

Let's test the battery in order to ensure it's not a hardware issue with the battery.

Use the following instructions to test the battery:

1. Turn on the computer.

2. Search for HP PC Hardware Diagnostics Windows, right-click the app in the search results, and then select Run as administrator.

   

   If the app is not installed on your computer, download the latest version, go to HP PCs - Testing for Hardware Failures website.

3. Click Component Tests in the main menu.

   

4. In the list of Component Tests, click Power.

   

5. Select Battery Check, and then click Run once.

   

6. Wait while the test is in progress. The Battery Test takes about two minutes.

   

7. Click Finish on the Component Tests page.

   

8. Select Test Logs to see the results of the battery test.

   

9. When the testing is done, review the test logs that display for the status or condition of the battery.

   • If your battery passed, click Main Menu or click Details for more information.

   • If your battery failed, continue with these steps.

10. Check the table below for suggested actions, and then write down the battery status and Failure ID. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Maruf123]

Try calibrating the battery via hp startup check. When the laptop turns on, spam the "F2" key and the Startup Check will pop up, go onto components and then press power, after that press battery and run the test. If it asks you to calibrate it, then do so but bear in mind it takes around 2-4 hours depending how fast your laptop can charge and discharge. After that is done, the battery should able charge upto 100%. That maybe a temporary fix for you since that only helped my laptop for a little while since I had this problem so if it didn't work for you proceed to the next stage. Some laptops may have a power option thing in the bios which wont allow you to past 80% charge to prevent battery aging. To fix this, spam f10 on your keyboard when it turns on and after that go onto the advanced options and there maybe a option to turn the feature off, if that isn't available on your laptop, then yours doesn't support it and If this didn't help you than proceed to the next step. This next step helped me with my battery and it may help yours, I completely discharged the laptop meaning going from whatever charge your on to 0% and I just left mine somewhere for around a week. After that, charge the laptop and do not turn it on while it charges, it will show a blue light on the charge light when it's full and after that turn it back on and it should be on 100%, if that didn't work then go to the next step. Ok so this is the last resort before you should replace the battery, I charged my laptop all the way up and then used it to 0% everytime, and it's crutial to do this because this will train the battery to be able to hold more charge and do this for around 1-4 months. If these didn't work, Im sorry but you may have to replace the battery since the laptops battery health has significantly degraded and isn't sufficient for regular use since the battery won't last long or you may need to replace your charge chip inside your laptop. I would say the sucsess rate for the steps I gave you to work is 50-60% since this worked for my laptop. Your laptop may relapse back and to fix this is to take the charge out of your laptop and pop it back in and it should work after that. This happens around twice a year. Please give a thumbs up or mark this as a solution if this worked for you.