Laptop won't charge past 85%.

[xzyxz010]

I bought a HP Pavillion x360 just a few months ago and have properly taken care of/used it. Recently I noticed that it won't charge past 85%. I've updated the BIOS and uninstalled/reinstalled the Microsoft ACPI Compliant Control Method Battery as well. It still eon't work. If anyone has any advice it would be much appreciated, thank you!

[The_Fossette]

@xzyxz010,

I reviewed your post and I understand that the battery is not getting charged beyond 85%.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you restore the BIOS defaults following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04831065

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[xzyxz010]

Hi! Thank you for your help. Unfortunately that didn't work and currently my laptop wont charge past 81%. Is there anything else I can do?

[praveen196]

@xzyxz010

I understand your concerns.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!