Laptop won't charge until the battery goes below 5%

[dhruv4742]

Hello, 

my Hp envy laptop is about one year old and since last few days, it came up with a very strange problem.

The laptop wont even recognise the AC adapter until the battery goes under 5 percent. The charging led won't turn on. I have also tried USB C charging, has the same problem. and once the battery reaches 5 percent everything works fine until I remove my adapter, would even charge till 100% and the battery life is also pretty much the same.

I can work on my laptop but I can't charge it whenever I want. Instead I have to wait for it to go below 5% everytime I have to charge it.

Its very annoying when I have to go to lecture or library to study.

Looking forward for help.

[sandytechy20]

@dhruv4742 

Welcome to the HP support community.

I understand that your notebook is not charging, I am glad to assist you.

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed.

Refer to this HP document for further assistance:- Click here

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[dhruv4742]

Thanks for the assistance but I had already tried this and it still doesn't work as normally should. 

[sandytechy20]

@dhruv4742 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers