Laptop won't charge when on

[Nickwil24]

Hp omen 16

Laptop charges when off

Laptop doesn't charge when on

Laptop runs completely fine with battery removed and power supply plugged in

[VikramTheGreat]

Hi @Nickwil24,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed description. Based on your symptoms with the HP Omen 16, it looks like the Pc is not detecting the Battery and only works when plugged into an adapter.

Let's try a few steps to get this resolved.

Step 1: BIOS Restore:

1) Shut down the computer, keep the charger plugged in

2) Hold down the Windows and B buttons together while the computer is still turned off. 

3) Turn on the computer and continue to hold the Windows and B buttons until a BIOS Recovery screen appears. 

4) Follow the on-screen instructions and click on OK. 

Step 2: Battery Driver Reset

1. Open Device Manager
2. Expand Batteries
3. Right-click and uninstall:
   • Microsoft AC Adapter
   • Microsoft ACPI-Compliant Control Method Battery
4. Restart your laptop — Windows will reinstall them automatically.

Step 3: HP Hardware Diagnostics

• Download and run: HP PC Hardware Diagnostics | HP® Support
• Run the Battery Test and AC Adapter Test

Step 4: Check HP Power Command Center

• Some Omen models have HP Power Command Center or OMEN Gaming Hub
• Check if charging limits or battery health modes are enabled (e.g., “Maximize Battery Health” may stop charging above 80%)

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat