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‎09-07-2019 06:19 AM - edited ‎09-07-2019 06:20 AM

HP Recommended
Product: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-Bit)

When hovering over the battery icon, it says plugged in, not charging.  I have updated the bios, power cycled the laptop, run the support diagnostic, and confirmed that the laptop will stay on/turn on when plugged in with out a battery.  Reinstalling the battery driver  has not worked.  My battery and adapter both pass the component test and a new adapter doesn't resolve the issue. What else can I do to resolve this?  I have had this issue in the past and if it continues, I will need to consider it when I purchase a new laptop (if this persists that will be sooner rather than later out of necessity).

 

Thank you in advanced for your assistance.

 

*edited to fix spelling

1 REPLY 1

‎09-10-2019 06:22 PM

HP Recommended

@sabenite

 

Appreciate all your time and efforts!

 

This could be a hardware issue, I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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