Laptop won't charge when shut down

[Khal6]

I just bought my laptop 6 months ago and now I have experiencing issue. It doesn't charge when the laptop is shut down and the battery percentage remains 99%. Anyone could help me about this issue?

[Echo_Lake]

@Khal6

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What is the exact product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted! 

[Khal6]

Hello, I already saw the post that you've tagged me with. But those solution didn't worked. Anyway, the product number of my laptop is 48L35PA#UUF. Thanks

[Echo_Lake]

@Khal6

Thank you for posting back. 

Let's try this:
1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery. (only for removable battery)

7. Hold down the power button for 1 minute.

8. Insert the battery only. (only for removable battery)

9. Attempt to turn the battery on.

If possible, try an alternate charger.

Keep me posted!