Laptop won't power on. Power light isn't even on on charging. Found out battery has leaked fluid.

[braddd]

I plugged in my laptop after not using it for some months and it booted to windows fine.  5 minutes later it went completely dead, no light on the power adapter, nothing. I held power button in for 60 seconds, held vol up + power for 20, it is still dead.  A few days later once I found the right screwdriver, I opened the back and the battery has leaked a brown sticky fluid which has obviously tracked from the battery down toward the lowest point.

I am not an expert, but doing a bit of reading online, I assume this is battery electrolyte, some sort of polymer? and that it may have damaged the components.  While I acknowledge that batteries have a finite lifespan, for it to fail in this way is not the expected behaviour for a unit that has been very well looked after. I can't even replace the battery now as I assume the laptop needs repair.

Could someone from HP please contact me to discuss my options? Many thanks in advance. I can provide photos if needed.

[praveenbv]

Hi @braddd, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[braddd]

Hi, Thanks for your response. I tried to contact you via PM as advised however that's not possible because there's no "send a message" option next to your profile (see screenshot).

Please advise. My region is UK.

[praveenbv]

Hi@braddd,

I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got t

[praveenbv]

Hi@braddd,

I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got t