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HP Envy 15 j122tx
Microsoft Windows 10 (64-bit)

My laptop was working fine, i turned it off only to find out it is not powering up anymore, i tried removing the battery, plugging in without battery, but nothing is working. Tried every solution i could find online.

 

Exact Problem: When i press the power button the led near the charging port blinks 3 times, nothing else happens nothing turns on, not even the fans (most solutions by hp asked this). My laptop is still able to charge the battery like it used to. The usb ports are still working means that i am still able to charge my phone with it without the laptop being turend on (Like i used to when it was working).

 

Please a working solution will be appriciated dearly. I am a student and i highly rely on my laptop. All my projects and assignments are on it.

1 REPLY 1
HP Recommended

@SaneAxe

 

Good Day! Thank you for visiting the HP Forums! 🙂 I understand that you have issues while playing games with the charger unplugged on the notebook.  It will be a delight to assist you here. 🙂

 

Brilliant effort and superb diagnosis of the issue before posting. Kudos to you on that score. 🙂 I am amazed at your technical expertise. 😉

 

View the video and refer to the steps to learn how you can reset your HP laptop computer.

 

Video of performing a power reset on your HP laptop with a removable battery

 

View this video on YouTube.

To perform a power reset on a laptop with a removable battery, use the following steps:

  1. Turn off the computer.

  2. Remove the computer from any port replicator or docking station.

  3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

  4. Unplug the AC adapter from the computer.

  5. Remove the battery from the battery compartment.

  6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

  7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

  8. Press the Power button to turn on the computer.

  9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

  10. After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

  11. Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

If the issue persists, use this link: https://hp.care/2FKQvyl and follow the Guided troubleshooting steps.

 

Let me know if those steps worked for you.

If they did, that's awesome!

Give us some reinforcement by clicking the Accepted Solution and kudos buttons, that'll help us and others see that we've got the answers!

 

Cheers:)

Raj1788
I am an HP Employee 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.