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HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 (268T5AV)
Microsoft Windows 11

Hey guys I have a huge problem, my laptop won’t turn on. The only thing that’s happening is the charger light is blinking amber, now I believe that means low battery but I charged it last night and it still won’t turn on. I ordered a charger and it’s supposed to come tomorrow but I’m nervous the issue might be the laptop itself somehow. Please help me thank you 

3 REPLIES 3
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Hello @49Slangwanger_ 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

First follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

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The videos you linked me don’t quite apply to my situation. As earlier stated the laptop is off and unresponsive to anything. It hasn’t started in almost 2 days 

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Solution A) The notebook works with the new power supply and the battery can be charged.

Solution B) if A fails

In your case: Service is required !
- The computer should be disassembled and checked.
- [ always recommended ] Thermal paste for CPU GPU and bridges should be renewed
- [ always recommended ] The function of the fan(s) must be checked

Short circuit test

- Battery check/replace

- Power supply test

- General cleaning ...

 

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

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