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‎11-17-2023 11:52 PM - edited ‎11-18-2023 12:11 AM

HP Recommended
Product: OMEN by HP - 17-an040ur

A week ago, my laptop suddenly turned off after an unexpected message "Lock" appeared on the blue screen. After that it wouldn't turn on even with the charger. Then I decided to disconnect the battery and try to turn on the laptop using only the charger, and it turned on. I decided that the problem was the battery, because before this it wasn't charged to the 100% and discharged quite quickly, that's why I already ordered a new battery. Until the new battery arrived, I started using the laptop only with the charger. But today the laptop just wouldn't turn on. I noticed that after pressing the power button the battery indicator light blinks 1 time white, but I couldn't find any information on what that means. What's the problem? Is the battery really the problem? Will the problem be solved after replacing the battery?

P.S. After I left the laptop with the charger connected for about 15 minutes, it turned on :). But the main question remains open: is the old battery really the problem?

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