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‎03-21-2025 06:24 AM

HP Recommended
Product: Hp envy 360

Hello,

My HP Envy x360 stopped taking a charge all of the sudden. I don't see any noticeable damage to the port or the power cord/adapter, and my battery has also died so now I have no way to turn it on to get anything off of it! What do I do???

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‎03-21-2025 02:48 PM - edited ‎03-21-2025 02:49 PM

HP Recommended

Have you:

 • Tried a different outlet. It could be your home’s electrical issues.

 • Tried a repair shop? A ribbon or cord on the inside could be detached ripped, broken, etc. You could also attempt to fix it yourself.

-You could also try removing the SSD or hard drive and insert it into another PC.

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