Laptop

[Becca1969]

My laptop screen is damaged, and it’s shows lines prisms across it. It was pulled to the floor due to the cord being wrapped the  foot. Need it desperately fixed for our Business , trying to find locality to fix it. Live in Appalachia Virginia , closet site in Johnson City TN 

[Deep_World]

Hi @Becca1969,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which HP laptop model are you using?
• Do you have accidental damage protection or extended warranty coverage with HP Care Pack?

For now you can connect an External Monitor and start using the computer , however Screen damage from a fall is usually considered accidental damage, so if you have HP Care Pack with ADP (Accidental Damage Protection), the repair may be covered, if not the part replacement would be under chargeable basis.  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World