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‎11-23-2025 01:22 AM

HP Recommended

Is it worth getting my hands on a USB key with Win11 on it, and how would I do that? This is my first computer without an optical drive.

I was very happy with this machine, but nothing I've tried gets me booted up. I'm running as admin. I'm using the correct recovery key. I've tried everything in Advanced Options. Error messages include

Critical process died (OxEF)

The Cleanup-Image option is unknown

There was a problem resetting your PC. No changes were made

Every blog article just gets me to another error message. Advice?

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1 REPLY 1

‎11-23-2025 07:16 AM

HP Recommended

I recommend you use the HP cloud recovery tool to create a bootable USB recovery drive using another Windows PC.

 

Here is an info link for how to use the utility:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

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