Leaving HP forever – Extremely disappointed with HP Spectre x360 and service (Case ID [edited])

[EyhemElhamis]

Hello,

I want to share my experience with HP.

Device: HP Spectre x360 Convertible PC 14-ea0000 (1Q878AV)
Case ID: [edited]

This laptop failed multiple times. During warranty, I sent it twice to BDH (HP Turkey service). Each time it returned with a new issue:

• After the first repair, one USB port stopped working.

• After the second repair, the fingerprint sensor stopped working.
  Later the laptop failed again due to a BIOS issue.

HP Turkey asked for 300 USD without even examining the device and insisted on replacing the entire motherboard, although the issue only requires BIOS reprogramming. Even after escalation and receiving a new Case ID, the answer was the same: pay the same amount.

I also contacted HP’s official Twitter support page, and I was advised to buy another laptop. This was shocking.

I am very disappointed by the poor product quality and the poor service I have received. After this bitter experience, I have decided to leave HP forever. This is painful because I was a loyal customer who previously bought three HP laptops and an HP monitor. My trust in the brand is gone.

Goodbye HP.

[zoey7886]

@EyhemElhamis, Welcome to the HP Support Community!  

I completely understand how disheartening this must feel after trusting HP for so long. I had a look at your case, and I can see that it has already been escalated. The concerned team should be reaching out to you soon with the next steps.

I know waiting when you’ve already been through so much with your device can feel frustrating, but please hold on a little longer—your case is in the right hands now. 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,