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HP Recommended
EliteBook 820
Microsoft Windows 10 (64-bit)

Hello, (only) the left CTRL key is not working. Is there anyone who could help fixing this issue? Thanks

5 REPLIES 5
HP Recommended

Hi. 

I'm having the same issue. If I go into Settings/Ease of access/Keyboard and turn on onscreen keyboard it shows as the ctrl button is clicked. If I click it it goes off and then the keyboard works apart from the left ctrl key.

It is very frustrating, we use the left ctrl key a lot for keyboard shortcuts.

I'm wondering if it is a bug in this model or in some more models because I've seen a lot of posts about keybard problems. It's not just in Windows, I tried to do system repair via F11 and the keyboard didn't work there either.

HP, please answer us. 🙂

HP Recommended

@Burkni wrote:

Hi. 

I'm having the same issue. If I go into Settings/Ease of access/Keyboard and turn on onscreen keyboard it shows as the ctrl button is clicked. If I click it it goes off and then the keyboard works apart from the left ctrl key.

It is very frustrating, we use the left ctrl key a lot for keyboard shortcuts.

I'm wondering if it is a bug in this model or in some more models because I've seen a lot of posts about keybard problems. It's not just in Windows, I tried to do system repair via F11 and the keyboard didn't work there either.

HP, please answer us. 🙂


 

Download a program called 'keyview' and check whether pressing the left CTRL key at all registers. If not you may need to replace the keyboard. I had a situation in the HP G62 that the action keys and left WIN button were not working - I tried various drivers etc. but after I verified that the key presses for these buttons were not being registered in keyview it led me to believe that this was a hardware issue. After replacing the keyboard all the keys are now functioning fine.

HP Recommended

Hello!

I also have the same problem, my left ctrl key isn't working but the problem might be randomly pressing a button. I was playing Minecraft (come on lad, it is just a game), then suddenly, I opened the windows menu of my laptop. The function like the screen brightness located on those and the volume buttons aren't working. It seems that I have reseted the function of those keys. After resetting the laptop, the keys were back to normal except the left ctrl key. Any fix to this? All I can remember before the problem is that my hand was only hovering over the left side of the keyboard, with my right holding the mouse.

 

Laptop : HP Pavillon with Intel core i3

Software : Microsoft 8

 

 

 

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
HP Recommended

Same issue on a used EliteBook 840 running Win10 Enterprise. There's a handy online utility I found at http://keyboardchecker.com/ which shows the fault clearly. My main USB external keyboard works perfectly, but the built-in laptop keyboard doesn't.

 

- The Function keys perform special laptop functions such as Sleep, Volume, Brightness rather than F1, F2 etc.

- The fn key works as ctrl

- alt OK

- Right ctrl OK

- Windows key OK

 

 

 

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