Left Hinge Broken

[S086]

Hello,

My HP Pavilion 15 Laptop PC left hinge broke from the corner. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and making click sound, and then seperating lower case a little from the upper case. I'm not able to close and open it properly. Also, I'm scared that if I'll open and close it again and again it will break the screen and seperate it from the lower case. My laptop is still under warranty. Please help.

Thank you

[Sneha_01]

Hi @S086 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support