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‎06-17-2024 03:12 AM - edited ‎06-17-2024 03:27 AM

HP Recommended

So i have a laptop 

15-bs547tu 

it was working perfectly until the hinge just snapped when opening (no visible cracks of flaws prior) , he hinge snapped about 2 cm from it and I'm not able to get support (It's has not been Dropped , Ever), its out of warranty now and i am wondering if they will charge me for it and how much? Please Help , Thanks!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-19-2024 06:41 AM

HP Recommended

Hi @DaynLalwani,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



View solution in original post

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1 REPLY 1

‎06-19-2024 06:41 AM

HP Recommended

Hi @DaynLalwani,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that this is a Hardware issue. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



Was this reply helpful? Yes No
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