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‎03-12-2025 01:59 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V6AV)
Operating System: Microsoft Windows 11

Dear HP  ENVY 360 Support Team,

I am facing a serious problem where left Hinge of my Envy laptop is broken. I am unable to open the laptop more than 30 degree. It seems that screen will broke out if I open the laptop on 90 degree. I use my laptop with great care and this happen without any accident. Laptop is not in warranty as I am using this laptop for last two years. I request you to please help me and support for free solution as this problem is manufacturing defect of the product. 

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1 REPLY 1

‎03-17-2025 02:00 PM

HP Recommended

@Yasir-Hussain, Welcome to the HP Support Community 

  

I understand you are facing an issue with your Hinge issue. Not to worry, we've got your back. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

Max3Aj

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