Left Hinge broken

[tsbjoe]

My Pavilion left hinge separated from the screen. The laptop is 1.5 years old roughly and I understand this is a design flaw known to HP. Several others have had this same problem. I really want to get this fixed ASAP as I am afraid the screen will crack making this a bigger issue. I am quite disappointed that this has happened with a relatively new laptop. 

[Kuroi_Kenshi]

Hi @tsbjoe,

Welcome to HP Support Community!  

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[tsbjoe]

Considering all the comments I've been reading about hinge issues, telling me to go get it fixed isn't a solution, I can figure that out myself without "expert" advice. This is a design flaw. 

I ended up repairing this myself. The hinges are way over tight which caused the initial damage. I was lucky that my screen didn't crack. 

I've had a number of laptops overs the years and never experienced this type of issue. Unfortunately I will not buy HP again, nor be able to recommend HP products, as this felt like poor design and service.