Left Side Display Hinge Snapping the Lid Casing - Victus HP 16.1 inch Gaming Laptop

[Aditya_Taragi]

My HP Victus Laptop is facing a major physical flaw near the left hinge of the display lid. The hinge area is tearing up the plastic lid, splitting it up into 2  different sections and yesterday even a screw pop out of it. I have attached photos of the problem below. My device is also out of warranty .  I am tagging this issue as important because the device display is potentially getting damaged every time I open or close the lid. 

I hope my message is heard and seen loud and clear through this post/ raised concern. I have done my duty of reporting an inherent flaw in your design of the laptop, due to which the hinge area is tearing up the plastic lid of the display, splitting it up into 2 different sections. I sincerely request to initiate a fix to my problem, replace or repair whatever component is responsible for this issue. This is an issue that came with this laptop and for that reason, I don't expect HP to charge me anything, More Importantly, if left unaddressed, my display will eventually get broken due to this hinge/lid casing problem and ultimately I have to suffer a huge loss. 

[A_Gayathri]

Hi @Aditya_Taragi , 

Welcome to the HP Support Community

I understand you are facing an issue with your Left Side Display Hinge Snapping the Lid Casing - Victus HP 16.1 inch Gaming Laptop. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support