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‎03-01-2022 01:51 AM - edited ‎03-07-2022 03:33 AM

HP Recommended
Product: HP Laptop PC 15s-du3000
Operating System: Microsoft Windows 11

I recently purchased a laptop. Its model is HP 15s-du3047tx & it is still in warranty. It started having cracks on its left & right hinge because its bezel is very thin & I never dropped it & there is a bulge in front of the keyboard. I created two or three case & I gave them photos but they are saying that I have to pay them to get it repaired. I told them about warranty but they are saying still I have to pay it but why it's not fair. Warranty means that the device will get repaired in no cost, so why are they telling me that I have to pay for the repairs. If my device won't be repaired for free then I will never buy laptops from HP. These are the photos of my laptop. The yellow highlight shows the crack part & bulge.

IMG-3926.jpgIMG-3927.jpgIMG-3929.jpg

 

 

 

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4 REPLIES 4

‎03-02-2022 06:09 AM - edited ‎03-02-2022 06:11 AM

HP Recommended

@aditya22563

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

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ECHO_LAKE
I am an HP Employee

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‎03-07-2022 03:35 AM - edited ‎03-07-2022 03:37 AM

HP Recommended

These people are very bad because they are not helping me & they are deleting the images that I am showing to them of my laptop. They are not responding to my messages. They are not telling me why my laptop can't be repaired. I am gonna sue them.

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‎03-07-2022 03:42 AM

HP Recommended

I want to talk to your manager as soon as possible, give me his number.

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‎03-10-2022 12:36 AM

HP Recommended

These people are frauds, they just tell you that your device can not be repaired & they don't even tell the reason.

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