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‎01-24-2020 03:13 AM

HP Recommended
Product: Pavillion

The left hand side hinge that connects the screen and keyboard up has broken. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. The laptop performs well but the screen shifts about when in use due to this broken hinge. When closed it does not line up with the other side.

I have never experienced any issues with any of my laptops or tablets and as a result to this after my first warranty on this laptop finished i regretfully didn't renew this 😞 

Please help! 

2 REPLIES 2

‎01-24-2020 10:51 AM

HP Recommended

@Iona44

 

I have gone through your Post and I understand your concerns

 

Not to worry since the warranty recently expired I'm sure HP Support will look into it and get it serviced

 

Please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎01-27-2020 02:58 AM - edited ‎01-27-2020 03:01 AM

HP Recommended

@KrazyToad

I contacted hp early on saturday as the hours said they were working, so i left my number and have not heard anything back.

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