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‎05-19-2022 12:07 AM

HP Recommended
Product: HP Notebook - 17-by0000na
Operating System: Microsoft Windows 11

The left hinge of the laptop is broken, and the  left corner (where the power input is) is cracked and bulging.

The laptop was not dropped nor has it fallen. When I open and close the laptop the hinge is shifting and then separating lower case from the upper case. I am not able to close and open the laptop properly. Also when the screen is open it does not stay in position, it moves very easily.The warranty is expired on this laptop and i dont know what to do. I tried to contact the foreman but he said nothing could be done. Please help.

Category:
2 people had the same question
1 REPLY 1

‎05-20-2022 10:08 AM

HP Recommended

@17xby

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, 
I appreciate your efforts to try and resolve the issue in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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