Left hinge broken on HP Envy laptop, screen cracking apart

[SophieDLM]

The left hinge on my HP Envy laptop has broken and the left corner of the screen is cracked and bulging. The laptop has not been dropped or anything. I can barely open and close the laptop as the hinge is shifting and this is causing the screen to separate from the outer case as well as cracking the screen. The warranty is expired on this laptop however it is not very old and I paid a lot of money for this device. Please help.

Thank you in advance.

[praveenbv]

Hi @SophieDLM,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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