Left hinge of HP Envy laptop popping the case open

[MathildePoisson]

Hi there! I'm desperately trying to find how to get a real person's advice on what is the cause of my laptop casing opening from where the left hinge is on my HP Envy kaptop. The previous answer I got from HP about this told me to get in touch with customer support, which I did but all I get is a bot chat option or phone call (which I can't take unless I'm standing outside, as I live in the middle of Scottish countryside - not ideal!!!!).

Could I please have a real person get in touch with me and tell me what options I have to get this fixed? My laptop is out of warranty but as I use my laptop to work, I absolutely have to have it fixed before it breaks fully.

Thanks in advance!

[praveenbv · Accepted solution]

Hi@MathildePoisson,

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

It's been a pleasure interacting with you and I hope you have a good day ahead.