Left hinge of screen broken

[A007Z]

My left hand hinge on the screen has suddenly broken and popped out of the screen housing. I have been onto the help desk who advised that this is out of guarantee.

However, I have just been trawling the support pages & can readily see that this is a KNOWN issue to HP with the hardware of the hinge, strangely, in fact with the left hinge. That was not discussed with me during my initial report & I am dissatisfied that there is a known issue that HP are (at this stage) unwilling to support. That's not the level of service I expect from HP.

Please can you address this issue and get back to me?

Regards

Steve

[Raj_05]

Hi @A007Z,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY X360 Convertible Laptop PC 13. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support