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- Letter "g" on keyboard does not work

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11-09-2020 03:54 AM
The keyboard of my HP Pavilion x360 - 13-u113nl is not working properly. In detail, the letter "g" and "h" sometimes work and sometimes don't. I discovered online that apparently, it is a manufacturing defect. However, my warranty expired last year and hence I can't return the product and I was wondering if there is a way to fix the issue
11-09-2020 12:32 PM
Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933
If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.
But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.
Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.
I am a volunteer and I do not work for, nor represent, HP