Lid Switch not working on hp envy 13-ba0010na

[davepb]

I've recently (November 2020) purchased a new HP Envy 13-ba0010na laptop.

One thing I've noticed is that the lid switch function doesn't appear to work. 

Windows 10 is setup to sleep on lid close in the power settings. 

When I close the lid, the fan keeps going until it sleeps automatically after about 10 minutes (which I think is the default timeout on battery power)

After that, when I open the lid, I have to press the power button to wake the laptop back up out of sleep.

This doesn't appear to be solely a Windows 10 issue.  This also happens on Linux making me believe it's either a bios issue or the lid switch hardware is broken.

Any Ideas?  Thanks.

[praveenbv]

Hi @davepb,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!