Lid cracked due to poor hinge design

[ThouArt]

Hello, my laptop is about to be two years old, but despite the fact that the warranty was extended by the service center due to a defective microphone, the warranty is still over.

But I don't think it would be right to be left alone with the problem of a design flaw in the hinges of the lid, which after a few months have become unusable, at the same time causing a crack on each side under the screen.

It also affects the appearance of backlighting at the bottom of the display in the area of the hinges.

I have never had any problems with laptops before as I treat any equipment very carefully, so it was sad to encounter such build quality from HP. And this is after using several HP laptops of the business lineup.

[Gaya1239]

Hi @ThouArt,

Welcome to the HP Support Community

I understand you are facing an issue with your laptop Hinge and cracked screens. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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