Light of Mute Button (F6) not working

[Riddle_Decipher]

@parisrue

Thank you for responding,

It's great to have you back 😉

If you are sure the update process wasn't interrupted by you and yet, it failed, it's possible there's an issue with the windows OS,

That said, to resolve all the issues at the same time, I recommend we perform a push button reset, please create a backup of anything important like pictures, videos & documents into an external flash driver or online storage and then perform the steps mentioned on this link: https://hp.care/2toQrBj

If the issue persists, please perform a recovery using the steps mentioned in the below link:

https://hp.care/2t2d0IY

if none of the above steps work, we may need to make use of the HP Recovery media, you may order one using this link: https://hp.care/2qP2Lqh

Or alternatively, Contact HP to obtain the same via phone support:

(if the issue with the light on the mute button isn't resolved after a recovery as well, it's a hardware issue & you'll need to have it repaired via HP)

HP Support can be reached by clicking on the following link:  

* Open link:  https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[parisrue · Accepted solution]

Riddle Decipher, Sorry could not keep in touch.  HP head office did a remote discovery that my Windows 10 was defective and provided recovery media under warranty.  Some programs in the new media needed updating and some updates did not fit.  Long story later hoping to be finished with this soon.  Regards.

[Barachiel]

@parisrue

It looks like you were interacting with @Riddle_Decipher, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Thank you for the replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,