• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Stream Notebook 13-c002dx

Want to remove the hard drive to recover documents from an old laptop. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

https://support.hp.com/us-en/document/c04508466c

 

It has an eMMC drive which is an integral part of the motherboard and is not readable as a separate device.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04501162

View solution in original post

1 REPLY 1
HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

https://support.hp.com/us-en/document/c04508466c

 

It has an eMMC drive which is an integral part of the motherboard and is not readable as a separate device.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c04501162

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.