Locked Hinges

[cmwat]

I attempted to open my hp pavilion laptop and heard a sound like the hinges were straining after lifting the lid 1 to 2 inches.  I cannot open it any further because the hinges seem to be locked (or stuck) and I do not want to break them.  Both of the hinges are like this.  What should I do?

[Teeter1]

Did you close and open it, again?  Anything happen or it just stays stuck at certain raised height?  Can a local PC repair shop take a look at it?  Or just force it to open up and see what happens?  

[cmwat]

I had noticed now and again when opening the laptop that a sound was coming from the hinges when I would adjust the screen/lid, but there was no difficulty in doing so.  It opened and closed okay.

But, as I tried to open it on Saturday, it felt like it did not want to open (like it was stiff).  I opened it almost half way when the hinges started making a sound that made me really nervous because I felt like I would break the lid if I tried to open it all the way.  So, I closed it, and it closed normally with no stiffness or sounds.  I thought maybe I needed to close it, look at the hinges (they looked fine to me) and reopen it .  But, when I tried to reopen the lid, it would only open maybe 1 or 2 inches.  It does not remain raised.  I am afraid to force it open, because the hinges seem to be intact and I do not want to break or crack them. (My old computer has a broken hinge).

I did contact a repair company that I found from the hp website for my area.  I was told that broken hinges are a known issue with hp laptops (and other laptop companies as well) that are made of plastic and that it could be costly to fix.  The repair guy says I can bring it in for them to look at, but that parts are not easy to come by.  I hope it can be fixed.

[Kumar0307]

@cmwat, Welcome to the HP Support Community! I’m here to help.

I understand you have concerns related to the hinges of the Notebook. 

As this is a hardware issue, I've sent you a private message with further instructions to resolve this issue.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

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