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Whenever I try to log on to my side of the computer, I get this text that states:

The User Profile Service service failed the logon

User profile cannot be loaded

Is there any way to fix this? I don't wanna use the other side of the computer because I have important things on my side

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

You could try the following.

 

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  If windows will load in this mode, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point at least 48 hours before the log-on issue and then proceed with the restore process.  When complete, Windows will reboot as normal so check if you can now log in correctly.

 

Another option if the above does not help is as follows.

 

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter.

 

If neither of the options above are successful, try running through the procedure detailed in the guide on the following link.

 

http://www.sevenforums.com/tutorials/186131-user-profile-service-failed-logon-user-profile-cannot-lo...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

 

You could try the following.

 

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  If windows will load in this mode, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point at least 48 hours before the log-on issue and then proceed with the restore process.  When complete, Windows will reboot as normal so check if you can now log in correctly.

 

Another option if the above does not help is as follows.

 

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter.

 

If neither of the options above are successful, try running through the procedure detailed in the guide on the following link.

 

http://www.sevenforums.com/tutorials/186131-user-profile-service-failed-logon-user-profile-cannot-lo...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended

IT WORKED THANK YOU SO MUCH!

HP Recommended

You're welcome and good to hear :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Thank you for posting a solution. It worked! Blessings.
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