Long Drive Self-Test Failure PTRHV1-94RB8X-MFPW2J-61DR13

[songbird18]

I've had my laptop for 4.5 years (well out of warranty). It does some funky things sometimes, but it's mostly all right. I've had a few issues over time with Windows not functioning as intended (SFC and DISM unhelpful) and I was about to refresh Windows, hoping for no re-install. Ran diags beforehand, and did the extended hard drive test just in case.

Got a failure. Code PTRHV1-94RB8X-MFPW2J-61DR13 when I ran it on the old version of the HP diagnostics suite I had installed, and PTRHV1-000B8X-MFPW2J-61AL13 on the newest version (got this second code twice in a row). Can't find any info on the Internet, and I can't contact anyone at HP because my laptop is out of warranty (awesome job, HP). Looking up the failure ID on the HP lookup tool just says there's a problem and it "may need to be replaced". Does anyone know what this code translates to? Was it just a test interruption or some write-off error, or is my drive truly borked?
It's a SATA-3 SSD, 512GB, the original installed in the laptop when I started using it in 2018--part no. 763008-020. I can replace it if I need to, but only if I need to, you know?

Thanks!

[Paul_Tikkanen]

Hi:

Unfortunately, the codes are pretty useless in most cases.

A lot of the code goes into producing your notebook's serial number.

Here is the report generated by the code you posted, minus your PC's serial number.

ailure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

PTRHV1-94RB8X-MFPW2J-61DR13

OK

00000

10/14/22

305

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Full Test Failure

I always suggest that you replace the drive when you get a 24-character hard drive failure code.

I guess you can continue on as long as you have any files you don't want to lose safely backed up.

You can make lemonade out of lemons in your model because it does have a M.2 slot that supports NVMe SSD's which are much faster than even a SATA SSD is.

See chapter 1 of the service manual for the supported drive types.

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