Long Drive Self Test stops at 10%

[WardyJagger]

I have been running the diagnostic tool and when running the long drive self test, it will not pass further than 10%, could you provide any help or support to rectify the issue please?

[Jeet_singh]

@WardyJagger,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Let's initiate the quick test first and then initiate the extensive test on the hard drive from F2(Please capture the failure ID for further assistance).

1. Start or restart the computer.
2. Press F2 repeatedly during start up to enter the HP PC Hardware Diagnostics UEFI utility.
3. Select Component Tests, then select Hard Drive, and then select Quick Test.
4. Select drive C:.
5. Click Run Once.
6. Once the test completes, results are displayed on screen.

If the drive fails any of the tests or stuck on it for a long time, this would clearly indicate a possible hardware failure with the hard drive, write down the failure ID (24-digit code).

If the test passes, then the next option is to perform a system recovery either using the recovery partition or using the recovery media: Perform F11 recovery, or restore the system using HP recovery media.

1. Restart the computer and press F11.

If you can't enter F11 recovery, perform a System recovery using:

HP supplied recovery media

1. Select Troubleshoot.
2. Select Recovery Manager
3. Select System Recovery.
4. Select Back up your files first (recommended).
5. Select Next and follow the onscreen instructions to complete the recovery.

If you haven't created a set of recovery media, then the only option would be to order a set of recovery media for your PC.

Click here to know more about ordering HP recovery media - HP PCs - Obtaining PC Recovery USB Drives or Discs

HP Support team can be reached on www.hp.com/contacthp

Please let me know if this resolves the issue, or if you require further assistance!

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Have a great day!