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Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
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‎01-29-2018 09:14 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
Hi all.
I did run the test and failed and came up with this message.
UC7FUX-88490V-XD7X6J-61AT03

And send to contact you support.

The test was based on hard drive only. I have issues with the hard disk since I bought it(it seems like it's working all the time) even if tweaked settings.
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-29-2018 09:47 PM

HP Recommended
The hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.
 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number:

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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6 REPLIES 6

‎01-29-2018 09:46 PM

HP Recommended

@Patsouka

 

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    
Regards.

BH
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‎01-29-2018 09:47 PM

HP Recommended
The hard drive has failed/is failing and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.
 
 If you need more help selecting/replacing the hdd post back with full Model & Product Number:

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎01-29-2018 09:54 PM

HP Recommended
That's sad as my warranty expired a couple of months ago.

Funny story is that I tried many programs to find out why the disk was behaving like this and none did have any but results until with this HP tool.

Anyhow, my HEAD is 1 TB. Its a bit pricey to go for 1 TB SSD.

I don't have really important files in the HDD because I transferred all in my external drive. How could I install windows again in the new SSD or I have to clone it?

Thanks for your support.
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‎01-29-2018 09:56 PM

HP Recommended
Sorry for the typos....

Head goes for HDD

And but for bad

Auto correction
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‎01-30-2018 12:00 AM - edited ‎01-30-2018 12:08 AM

HP Recommended

@Patsouka

If you were using HP Recovery Media to install Windows there would be the hdd size limitation. However you can use almost any size if you use the free Media Creation Tool provided by Microsoft to create installation on usb flash drive. Your license/product key for Windows is embedded in BIOS and should be retrieved. If you are asked for one choose Skip or whatever option to move on with insatllation.

 Click on "Download tool now" and Run it. Have at least an 8gb flash drive inserted in port:

https://www.microsoft.com/en-us/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎01-30-2018 05:47 AM

HP Recommended
Thanks for the suggestion.

I runned twice the same test today and didn't came up with failures. 😞

I am just thinking that laptop went to sleep and created this error in the first time. What do you think?
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