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‎03-22-2020 05:31 AM - edited ‎03-22-2020 05:51 AM

HP Recommended
Product: HP ENVY Notebook 13-ab0XX
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

Couple days ago I noticed my HP ENVY Notebook 13-ab0XX was not charging to 100%, it reached only 75%.

 

In addition the charging light, if I gently moved the adapter cable/plug, goes off.

 

Having seen a few similar issues reported, and the responses from HP, I updated the BIOS, ran a battery check (which shows

no problems) but no resolution.

 

I'm wondering if there's a fault suddenly developed in the charging port, perhaps a connection related problem?

 

Right now I'm wondering how this can be effectively fixed, or if the model I have definitely has the option of

charging the laptop via the USB-C port?

 

Any help or solutions on this would be greatly appreciated. Thanks

1 REPLY 1

‎03-24-2020 07:46 AM

HP Recommended

@Erainn

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

You cannot charge the Notebook via the USB Type-C port

 

This does sound like a Hardware issue, a loose connection since if you move the Adapter Plug it goes off

 

I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

 

KrazyToad
I Am An HP Employee

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