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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Looking for BIOS update and AC adapter problem

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05-20-2021 01:10 PM
I have an HP Pavilion Dv6700 with a Core 2 Duo T5750 and I cannot find the BIOS update for it. Also, the blue ring around the charging port blinks erratically. I am using an authentic HP charger though one of the wires are exposed. My model number is Dv6936us. What would I also do with a power button being dislocated? I have to tap on the Quickplay button instead of the power button to turn it on.
05-23-2021 01:19 PM - edited 05-23-2021 01:20 PM
HI@Kingboo2314,Welcome to the HP Support Community!
We reviewed your post and I understand that the Notebook is not Powering ON,
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps
Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.
I recommend you to perform the following steps to isolate the issue and arrive at a fix:
- Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
- Disconnected AC adapter from the laptop.
- Press and hold the power button for 15 seconds.
- Reconnect the battery and plug the AC adapter.
F6 + Power Button
- CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec
If the laptop does not power on then please continue with the below steps:
- Disconnect the charger and remove the battery out.
- Connect only the battery and check if the laptop powers on.
- Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
05-23-2021 02:57 PM
Thanks for your help. I did manage to get the power button problem fixed by opening up the laptop and reinserting the ribbon cables. I did sadly ruin the connector of the ribbon cable for the front media controls though I do not find them needed for what I am going to do. I left the laptop plugged in overnight and it charges fine but sometimes stops. I still can’t find a BIOS update for the laptop. I did swap the drive yesterday to a 500gb SSD and cloned the original drive and it’s recovery partition. I am having trouble updating as I am getting a 80072EFE error and can’t install service pack 2 though that is a software issue.