-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Possible yes:
Memory Two SODIMM slots - non customer accessible / non-upgradeable DDR3L-1600 Dual Channel Support Supports up to 16 GB of system RAM
From p. 2 of the Manual here:
See p. 42 however. This is not an easy procedure and involves removal of the motherboard.
If you can do all that disassembly and reassembly you can add one of these to have 16 gigs:
8-GB (DDR3L-1600) 693374-005
Seller shows a 4 gig module in the picture but sells 8 gig modules.
Post back with any questions but please Accept as Solution if this is the answer you needed.
HP Recommended
Possible yes:
Memory Two SODIMM slots - non customer accessible / non-upgradeable DDR3L-1600 Dual Channel Support Supports up to 16 GB of system RAM
From p. 2 of the Manual here:
See p. 42 however. This is not an easy procedure and involves removal of the motherboard.
If you can do all that disassembly and reassembly you can add one of these to have 16 gigs:
8-GB (DDR3L-1600) 693374-005
Seller shows a 4 gig module in the picture but sells 8 gig modules.
Post back with any questions but please Accept as Solution if this is the answer you needed.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community