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HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I've read around and found that many people have an issue with the trackpads on many of the spectre x360 models. I owned a 13" model from 2015 and the trackpad was phenomenal; never had an issue although I know some people did. However, after upgrading to the Kaby Lake 15" model, right out of the box the trackpad has been uncomfortable and awkward. There are extra clicking noises and it takes far more force to click and make gestures on the pad. Is there a specific fix that works well?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Evanm9110

 

 

If the touchpad is loose in the case, there is no fix for that except to have the machine repaired.  It might be a simple fix; there is no way to know without opening up the case - and a new computer should not need you digging around inside it.  Rats.

 

If the clicking is a result of the touchpad moving around, then - same thing:  no fix with software.

 

If the touchpad is physically OK (secure, not moving, not loose), then adjusting the touchpad sensitivity might help.

Settings > Devices > Touchpad

Adjust "Touchpad Sensitivity" to better accommodate your habits

 

If you believe the problems are due to hardware, contact HP for Warranty Repair.

 

HP Technical Support - HP Contact Information

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

Reminders:

  • Use the serial number of the device to submit the case (do not post that information here).
  • In those areas where Chat is an option, Chat service hours are likely restricted.
  • Chat is not available in every region.

 

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

  

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

  1. Submit information / case online: HP Customer Support
  2. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Contact HP Tech Support on your Browser

 

Open Browser to HP Technical Support

Select Contact Support or Business Support

  • Log in or continue as a Guest,
  • Follow the prompts.

 

Option - HP Support is on Facebook!

HP on Facebook

 

Option:  HP Agent Response on the Community Site

 

You can choose to wait for an HP Agent to respond to your request on the community.

 

The following applies to HP agent response on our community:

  • An HP agent will always post back here before contacting you privately.
  • Agents are identified by the "HP" icon  next to the Profile ID avatar.
  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar
  • HP agent response times vary widely – this community is not HP Technical Support
  • HP agent response on the community is NOT guaranteed
  • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

 

Reference and Resources – Places to find help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP Spectre x360 - 15-df0013dx

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@Evanm9110

 

 

If the touchpad is loose in the case, there is no fix for that except to have the machine repaired.  It might be a simple fix; there is no way to know without opening up the case - and a new computer should not need you digging around inside it.  Rats.

 

If the clicking is a result of the touchpad moving around, then - same thing:  no fix with software.

 

If the touchpad is physically OK (secure, not moving, not loose), then adjusting the touchpad sensitivity might help.

Settings > Devices > Touchpad

Adjust "Touchpad Sensitivity" to better accommodate your habits

 

If you believe the problems are due to hardware, contact HP for Warranty Repair.

 

HP Technical Support - HP Contact Information

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts

 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

 

Reminders:

  • Use the serial number of the device to submit the case (do not post that information here).
  • In those areas where Chat is an option, Chat service hours are likely restricted.
  • Chat is not available in every region.

 

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

 

  • HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

  • HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

 

  • USA / Canada: HPposts your regional contact information after you submit an online case.  Use the serial number of the device to submit the case to HP.

  

“Everywhere” Contact Information - HP Technical Support

 

HP World-Wide Support

 Select your region and follow the prompts

 

Option:  Contact HP Technical Support - Regions

 

USA / Canada

  1. Submit information / case online: HP Customer Support
  2. Sign in or continue as a guest

 

UK

  1. For faster support, submit information / case online HP Customer Support UK
  2. Contact Phone: Contact HP UK – Phone Assist

 

Contact HP Tech Support on your Browser

 

Open Browser to HP Technical Support

Select Contact Support or Business Support

  • Log in or continue as a Guest,
  • Follow the prompts.

 

Option - HP Support is on Facebook!

HP on Facebook

 

Option:  HP Agent Response on the Community Site

 

You can choose to wait for an HP Agent to respond to your request on the community.

 

The following applies to HP agent response on our community:

  • An HP agent will always post back here before contacting you privately.
  • Agents are identified by the "HP" icon  next to the Profile ID avatar.
  • HP Moderators are identified by the "Mod" icon  next to the Profile ID avatar
  • HP agent response times vary widely – this community is not HP Technical Support
  • HP agent response on the community is NOT guaranteed
  • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings

 

Reference and Resources – Places to find help and learn about your Device

Device Homepage

Drivers / Software and BIOS, Videos, Bulletins/Notices, How-to, Troubleshooting, Manuals, Product Information, more

HP Spectre x360 - 15-df0013dx

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.